Route: the water carries sewage or came up a sewer line
From the first damage clue, this is the route people already know, and it is unambiguous.
Clean, gray, and contaminated water
Louisiana
Our moisture-tracing team contains and removes Category 3 water, then cleans, sanitizes, and disposes of materials that cannot be safely restored.
Signs to look for
As hidden moisture is traced, if you notice any of these problems, call us before water has more time to spread into nearby materials.
From the first damage clue, this is the route people already know, and it is unambiguous.
During the watchful inspection, surface water that crossed soil or pavement is treated as Category 3.
To protect nearby materials, the path counts as much as the origin.
From the first damage clue, lower category water climbs the scale as it sits, and warmth speeds that up.
To protect nearby materials, a dead rodent, a nest or heavy insect activity in standing water is a recognized Category 3 route.
To protect nearby materials, an unidentified source is assessed at the top of the scale until it is named.
What happens
Our moisture-tracing team adjusts the work to what got wet, how far the water traveled, and which materials can be saved.
To protect nearby materials, source, path, elapsed time and room temperature are recorded with photographs. As hidden moisture is traced, you get the reasoning behind the label, not just the label.
During the watchful inspection, we measure how much of the total surface area of the space is wet porous material.
To protect nearby materials, circuits serving the space are switched off at the panel, from dry footing, before the first crew member enters.
To protect nearby materials, barriers, air scrubbing and a doffing station separate the affected area from the rest of the building.
To protect nearby materials, on a Category 3 recovery plan, respiratory protection is worn as standard along with suits, boots, gloves and eye protection.
To protect nearby materials, each item on the estimate traces back to the category call that justified it. As hidden moisture is traced, that is what makes a recovery plan reviewable rather than a take it or leave it number.
Talk with a restoration specialist
Describe the source, the impacted rooms, and when you first noticed the damage.
What to expect
From the first damage clue, here is how we usually handle category 3 cleanup near Louisiana.
From the first damage clue, source and path answer most of the category question before anyone arrives.
Your callFrom the first damage clue, elapsed time is a category input, and nobody can reconstruct it later.
+5 minutesDuring the watchful inspection, people and pets out of the affected area, then power to it switched off at the panel from dry footing.
+10 minutesDuring the watchful inspection, do not mop, bin anything or move contents around.
+15 minutesAs hidden moisture is traced, we trace the source and path, fix the timeline, take room temperature and humidity, and photograph the evidence.
On arrivalTo protect nearby materials, the category goes in the file with its evidence.
First hour on siteTo protect nearby materials, sealed work area, respiratory protection and the disposal route are set because the category requires them.
First hour on siteUnderstanding the cost
As hidden moisture is traced, we explain the recommended work and price before you approve the job. As hidden moisture is traced, these examples show what may change the estimate.
| Common situation | What the estimate may include | Typical range |
|---|---|---|
| Category 3 cleanup in one room or a small area, removal, cleaning and disinfection | During the watchful inspection, national estimate. | $2,000 to $4,000 |
| Category 3 cleanup across a finished lower level, removal, cleaning, flood cut and drying | During the watchful inspection, national estimate for a full contaminated level with disposal and multiple drying zones. | $7,000 to $18,000 |
| Category 3 cleanup priced by affected area | From the first damage clue, national estimate for measured affected area at the top of the contamination scale. | $7 to $15 per square foot |
| Category 2 cleanup priced by affected area | From the first damage clue, national estimate for soiled water, where cleaning and cushion disposal are added to drying. | $4 to $9 per square foot |
| Category 1 cleanup priced by affected area | During the watchful inspection, national estimate for clean water, where most materials are dried in place rather than removed. | $3 to $7 per square foot |
| Flood cut drywall and insulation removal, per square foot | As hidden moisture is traced, national estimate for cutting, removing and bagging contaminated wall material and insulation. | $1.50 to $4.00 |
| After hours or overnight dispatch charge | During the watchful inspection, national estimate for an out of hours dispatch, ahead of any cleanup pricing. | $100 to $400 |
Which category the water is placed in
To protect nearby materials, category 1 is extraction and drying. To protect nearby materials, category 2 adds cleaning and cushion disposal.
How much of the space is wet porous material
During the watchful inspection, this is the class question and it prices separately from the category.
How far the category escalated before anyone called
As hidden moisture is traced, a loss caught as Category 1 and dried is a fraction of the same loss assessed as Category 3 on day three.
Height of the wet line on the walls
During the watchful inspection, this drives drying difficulty, because a taller wet line means more wet surface and more cavity to dry.
Low permeance materials in the assembly
As hidden moisture is traced, hardwood over a subfloor, plaster, or a concrete slab holds bound water that leaves slowly.
Whether the determination is documented
From the first damage clue, a documented category is approved and paid.
Why timing matters
To protect nearby materials, water can keep moving into nearby materials even when the surface looks dry.
From the first damage clue, water never improves on its own.
To protect nearby materials, moving up a category adds sealed work area, protection, disposal and material removal.
From the first damage clue, as water migrates it wets more of the total surface area of the space, including walls and ceilings.
As hidden moisture is traced, infants, older adults, pregnant household members and immunocompromised people are the reason the standard allows an elevated response.
Helpful service information
During the watchful inspection, start with the short explanation. To protect nearby materials, open a card if you want a little more detail.
As hidden moisture is traced, it sorts water by contamination into three brackets.
To protect nearby materials, the category scale comes from the IICRC S500 standard, which is the reference document professional restorers work to.
From the first damage clue, category is about the water.
To protect nearby materials, category and class get confused constantly, and the difference is genuinely useful. From the first damage clue, category is about the water.
During the watchful inspection, category is assessed at the time of the inspection, not at the moment of the leak.
To protect nearby materials, deterioration over time is the part homeowners are rarely told about. During the watchful inspection, category is assessed at the time of the inspection, not at the moment of the leak.
Help near you
Choose your area below, or call (888) 910-0208 and describe what happened.
You may also need
Our moisture-tracing team removes heavily contaminated water and damaged materials, then cleans and sanitizes affected rooms to reduce serious health risks.
Get a Quote: (888) 910-0208Our moisture-tracing team removes moderately contaminated gray water, then cleans and dries affected materials using precautions appropriate for the source.
Get a Quote: (888) 910-0208Our moisture-tracing team identifies, contains, and removes contaminated water, followed by cleaning and sanitation appropriate for the source and affected materials.
Get a Quote: (888) 910-0208Our moisture-tracing team cleans and sanitizes surfaces affected by contaminated water after extraction and removal of materials that cannot be safely restored.
Get a Quote: (888) 910-0208Our moisture-tracing team identifies the water source, measures visible and hidden moisture, documents damage, and recommends an appropriate cleanup and drying plan.
Get a Quote: (888) 910-0208Our moisture-tracing team uses air movement, dehumidification, and moisture monitoring to dry framing and building materials beyond the visible surface.
Get a Quote: (888) 910-0208Our moisture-tracing team removes sewage water and damaged materials, then cleans and sanitizes affected rooms to address contamination and lingering odors.
Get a Quote: (888) 910-0208Our moisture-tracing team removes a controlled lower section of wet drywall so contaminated cavities can be cleaned, inspected, and properly dried.
Get a Quote: (888) 910-0208Common questions
From the first damage clue, grossly contaminated water that can contain harmful agents. As hidden moisture is traced, under the IICRC S500 standard, it covers sewage, water from outdoors at ground level, water that contacted contamination on its way, and lower category water that degraded over time.
As hidden moisture is traced, category 1 is clean water from a sanitary source such as a supply line.
From the first damage clue, category describes what is in the water. During the watchful inspection, class describes how hard the space will be to dry, based on how much of its total surface area is wet porous material.
As hidden moisture is traced, by how much of the total surface area of the space, meaning floor, walls and ceiling together, is wet porous material.
As hidden moisture is traced, yes, and this is the part most people are never told. During the watchful inspection, clean water picks up soil and grows bacteria as it stands, so it is treated as Category 2 within about a day and Category 3 beyond about two days.
From the first damage clue, it means the estimate should include sealed work area, protective equipment, removal of absorbed porous materials, documented disposal and a cleaned and dry release.
From the first damage clue, no. As hidden moisture is traced, the category condemns porous material that absorbed the water, not the contents of the room.
Talk with a restoration specialist
Describe the source, the impacted rooms, and when you first noticed the damage.
Areas we serve
Our moisture-tracing team carefully trace homes, businesses, and managed properties throughout Louisiana and nearby communities.
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